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Analyze Customer Feedback With AI

You may have dozens of comments that hold clues about what to fix. AI can group them into themes for you.

Step by step

  1. Collect comments. Remove names.
  2. Paste a batch.
  3. Ask for themes. With counts and examples.
  4. Pick one improvement.
  5. Check results next month.

What to expect

Expect themes such as speed, price, friendliness and cleanliness, with example quotes and a suggested improvement.

Mistakes to avoid

Do not treat one angry comment as a trend. Avoid ignoring praise, which shows what to protect. Do not paste identifying details.

A good next step

Pick one theme to fix this month and tell customers what you changed.

A prompt you can copy

Type this into ChatGPT, Claude or Gemini

Here are 25 anonymous customer comments: [paste]. Group them into themes, say how many comments fall under each, and suggest the top two changes I should consider.

Good to know. Do not paste private or identifying details.

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Common questions

How many comments do I need?

Even a dozen can show a pattern.

Can AI read my Google reviews?

Copy them into the prompt yourself.

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